Your satisfaction with our organisation and the services we provide is very important to us.

If we have not met your expectations in any way or you have a complaint about any aspect of our Organisation or the Services that we have provided you with we are committed to promptly addressing and resolving your issue.

Our preference is that you first raise your concern with us either by using the Phone Number below or using the form below.

If you do this we will:

1. Acknowledge receipt of your complaint within 24 hrs.

2. Appoint a Senior Manager to investigate and resolve your complaint. This person will contact you and provide you with both their Email and Telephone contact details on the next business day after your complaint is received.

3. Make sure that the Senior Manager appointed helps you to give us more details regarding your complaint if necessary.

4. Make sure that the Senior Manager appointed helps you to obtain an Independent Advocate if you feel that this is desirable or necessary.

5. Make sure that the Senior Manager appointed keeps you informed of the actions being taken to investigate and resolve your complaint at least weekly and gives you a realistic estimate of how long it should take to complete.

6. Advise you of the outcome of our investigations, any decisions made and any actions taken to resolve your complaint.

7. Advise you of what further actions are available to you if you are still unsatisfied with what we have done to resolve your complaint.